Frequently Asked Questions
Have a question? We’re here to help. Below you’ll find answers to our most commonly asked questions about bookings, try-ons, sizing, returns and everything in between.
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Your Hire Questions, Answered
How far in advance should I book?
We recommend booking your dress at least 2–3 weeks in advance, especially for popular dates, school balls, and standard sizes, to ensure availability. Earlier booking is always encouraged for peak seasons.
For full booking requirements, please refer to our Terms & Conditions.
What if the dress doesn’t fit?
Sizing can vary between brands and styles. We strongly recommend reviewing the garment measurements carefully before booking. Try-ons may be available where possible.
Lush Looks Dress Hire cannot be held responsible for incorrect sizing selection. Please review all sizing information prior to confirming your hire. Further details are available in our Terms & Conditions.
Do I need to dry clean the dress?
No — we’ve got it covered. Simply return the dress as worn. All garments are professionally cleaned and carefully inspected before and after each hire.
Care and return requirements are outlined in our Terms & Conditions.
What is your cancellation policy?
Our store credit policy is as follows:
• More than 14 days before your hire date: 75% store credit
• 7–13 days before your hire date: 50% store credit
• 7 days or less before your hire date: No refunds or credits
Store credits are valid for 6 months, non-transferable, and final once issued.
If an item becomes unavailable due to prior damage or loss, you will be offered store credit or an alternative item (no cash refunds).
Please note: Refunds or store credit are not provided for change of mind, sizing issues (unless misrepresented), or event cancellations.
For complete details, please refer to our Terms & Conditions.
Can I extend my hire period ?
Extensions may be possible depending on availability. Please contact us as soon as possible to request an extension. All approvals are subject to availability and our Terms & Conditions.
What happens if I damage the dress?
Minor wear is expected with dress hire. However, significant damage, staining, or loss will incur additional cleaning, repair, or replacement fees. Full details are available in our Terms & Conditions.
Do you offer shipping and local collection?
We provide Australia-wide Express Post delivery, ensuring your dress arrives professionally cleaned and carefully packed in a protective garment bag.
Each hire includes a prepaid return satchel for simple and convenient returns.
We also offer complimentary local collection from our Perth Hills location.
Shipping timeframes, return procedures, and customer responsibilities are detailed in our Terms & Conditions.
For full details on our booking policies, cancellations, late returns, damages and hire terms, please review our complete Terms & Conditions below.