Terms & Conditions

• FULL PAYMENTS is required at checkout
• Payments will be via PayPal or Mastercard
• A valid government issued photo ID is required during booking and will be required at pickup options
• Anyone 16 years old or under must be accompanied by a responsible adult and provide a valid ID
• Your booking includes the dress hire, standard dry cleaning, garment bag, coat hanger and a prepaid return satchel ( if shipped )

• Standard hire period is four days unless otherwise arranged
• Late returns will incur a fee of $15 per day, charged from the first day overdue.
• If an item is not returned within 7 days of the due return date, the hirer will be charged the full Recommended Retail Price (RRP) of the item.

• More than 14 days before hire date 75% store credit.
• 7 - 13 days before hire date 50% store credit.
• 7 days or less before hire date NO refunds or credits
• Store credit is valid for 6 months from the date of issue and is non-transferable
• Shipping fees are non-refundable once an order has been dispatched.
• All cancellations must be made in writing via email or Instagram DM
• The hire date refers to the start date selected at checkout, not the event date.
  

No partial refunds or credits are provided for unused hire days.

• Standard shipping is provided via Express Post, with a flat $25 shipping fee applied at checkout.

• Once an order has been dispatched, Lush Looks is not responsible for postal delays or lost parcels.

• All items must be returned by 5:00pm on the next business day (the final hire day) using one of the following options: Lodged with Australia Post using the prepaid return satchel, or Dropped off to the nominated return location, as advised at the time of booking
  All original packaging, including garment bags, hangers, and any provided packaging, must be returned with the item.

• Failure to return any packaging may result in a replacement fee of $80.

• All dresses are hired in the best possible condition. While every effort is made to maintain garment quality, minor signs of wear from previous hires may be present.
• Items must be returned in the same condition as received, allowing for normal wear. Any existing faults or damage must be reported within 2 hours of delivery to avoid being held responsible.
• All garments must be treated with care at all times.

Damage & Client Responsibility

Clients will be liable for any damage, including but not limited to:

• Rips, tears, burns, or stains
• Permanent damage (including fake tan transfer, red wine, or cigarette odours)
• Unauthorised alterations or modifications to any item
• If any damage occurs during the hire period, the client must notify Lush Looks as soon as reasonably possible.
• The garment must still be returned to the agreed return location or lodged at an Australia Post outlet within 24 hours of the damage occurring, or by the scheduled return time, whichever comes first.

Minor Damage

• If a garment is returned with minor damage (such as small tears, loose seams, or marks that are repairable), the client agrees to cover the cost of repair, in addition to the hire fee.
• Repair costs will be assessed and determined by Lush Looks’ nominated seamstress and/or dry cleaner.

Major Damage or Loss

• If a garment is returned with major damage, is unrepairable, or is lost, the client agrees to pay the full replacement cost (RRP) of the item.
• This will also include any associated shipping or delivery costs required to replace the garment.
• The garment must be returned to Lush Looks regardless of the extent of damage.

Additional Charges & Cleaning

Additional charges may apply for:

• Damage or loss, charged up to the full Recommended Retail Price (RRP)
• Excessive soiling requiring specialist cleaning, including heavy makeup, pet hair, strong odours, or dirt
  

To protect the garments:

• Fake tan, heavy makeup, perfumes, and body oils must not be worn while wearing the dress
• Perfume must not be sprayed directly onto the garment, as this may damage the fabric
  

Impact on Future Bookings

• If damage to a garment results in the cancellation of a future booking, the client responsible for the damage may be required to pay a reimbursement fee equivalent to the hire price of the affected booking.

Payment Timeframes

• All charges relating to damage, repairs, or replacement must be paid within 48 hours of the garment being returned, unless otherwise agreed.

General Wear & Tear

• The client acknowledges that hired garments are worn by multiple clients and that general wear and tear is expected.
• Minor wear or pre-existing faults may be present and, where applicable, will be disclosed in the product description or prior to hire.
• Refunds will not be provided for normal wear and tear or for characteristics disclosed prior to hire.

Cleaning

Please note:

• Do not wash, dry-clean, or alter the dress
• Professional cleaning is included in the hire fee and will be arranged by Lush Looks

• No alterations are to be made under any circumstance to dresses, bags, or shoes.
• This policy applies to all hired items.

• The garment remains the property of Lush Looks Dress Hire.

• You are responsible for the dress and all hire items from the time they are collected or posted until returned.

• Lush Looks Dress Hire is not responsible for any personal injury, allergic reaction, or incident that occurs while wearing the hired dress.

• Lost, stolen, or irreparably damaged items will be charged at replacement value or full RRP.

• Your information and ID are securely stored and used only for hire verification and contact
• We comply with WA privacy legislation and do not share personal data unless legally required.

• This agreement is governed by the Fair Trading Act 2010 (WA) and the Australian Consumer Law (ACL).

• Nothing in these terms is intended to exclude, restrict, or modify any rights or remedies available to you under the ACL. You may be entitled to a refund, replacement, or other remedy for a major failure or where goods are not as described.

• Consumer guarantees do not apply to changes of mind, incorrect sizing (unless due to misrepresentation), or cancellations made close to the hire date, where the product and service have otherwise been provided as agreed.

• By sending, tagging, or allowing Lush Looks Dress Hire to photograph you in your hired outfit, you grant permission for these images to be used on our social media, website, and promotional materials.
• Your name or personal details will never be shared without consent.